Customer Support Knowledge Base

Customer Support Knowledge Base Directory

Powerhouse Dynamics Equipment

Gateways and Secure Access Points (SAP)

Gateway and Secure Access Point (SAP) Network Whitelisting

How to set a Static IP on a SiteSage/Open Kitchen Gateway using a PC

Secure Access Point (SAP) Static IP Configuration

Gateway Port Instructions (Door/Digital and 1-Wire Temperature Sensors)

Gateway Troubleshooting (Video)

Gateway Troubleshooting (Video)

Gateway Troubleshooting Guide

Secure Access Point (SAP) Troubleshooting

Secure Access Point (SAP) Troubleshooting (Video)

Gateway Wi-Fi Setup

Secure Access Point (SAP) – Signal Range

Controller Wiring Diagram

Open Kitchen & SiteSage Platform

Submit a Support Ticket

Frequently Asked Questions

(CE) Open Kitchen UI Guide for Connected Equipment

Home / Wiki / / Customer Support Knowledge Base Directory / Powerhouse Dynamics Equipment / Gateways and Secure Access Points (SAP) / Gateway Troubleshooting (Video)

Gateway Troubleshooting (Video)

https://www.loom.com/share/e92f4b9d452d476a962747a43e12d2ce?sid=775a90a3-4f8e-43bc-affd-3e464df6ec73

The above video goes through the basic Gateway Troubleshooting Steps. For written instructions, please see

Gateway Troubleshooting Guide

Topics: device, devices, equipment, gateway, issue, issues, offline, troubleshoot, troubleshooting