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Customer Support Knowledge Base
Customer Support Knowledge Base Directory
Powerhouse Dynamics Equipment
WiTemp(+)
WiTemp+ Battery replacement
WiTemp+ Battery replacement
Gateways and Secure Access Points (SAP)
Gateway and Secure Access Point (SAP) Network Whitelisting
Gateway and Secure Access Point (SAP) Network Whitelisting
How to set a Static IP on a SiteSage/Open Kitchen Gateway using a PC
How to set a Static IP on a SiteSage/Open Kitchen Gateway using a PC
Secure Access Point (SAP) Static IP Configuration
Secure Access Point (SAP) Static IP Configuration
Gateway Port Instructions (Door/Digital and 1-Wire Temperature Sensors)
Gateway Port Instructions (Door/Digital and 1-Wire Temperature Sensors)
Gateway Troubleshooting (Video)
Gateway Troubleshooting (Video)
Gateway Troubleshooting Guide
Gateway Troubleshooting Guide
Secure Access Point (SAP) Troubleshooting
Secure Access Point (SAP) Troubleshooting
Secure Access Point (SAP) Troubleshooting (Video)
Secure Access Point (SAP) Troubleshooting (Video)
Gateway Wi-Fi Setup
Gateway Wi-Fi Setup
Secure Access Point (SAP) – Signal Range
Secure Access Point (SAP) – Signal Range
CWM
ConnectWare Module (CWM) LED Status
ConnectWare Module (CWM) LED Status
ConnectWare Module Factory Reset Instructions
ConnectWare Module Factory Reset Instructions
Thermostats
Thermostat System Status Indicators
Thermostat System Status Indicators
Changing Thermostat Setpoints
Changing Thermostat Setpoints
Setting the Thermostat Fan Mode
Setting the Thermostat Fan Mode
Changing Thermostat Operating Mode (Heat/Cool)
Changing Thermostat Operating Mode (Heat/Cool)
Thermostat Swap Test
Thermostat Swap Test
SiteSage Smart Thermostat Spec Sheet
SiteSage Smart Thermostat Spec Sheet
SiteSage Smart Thermostat TM46 Installation Guide
SiteSage Smart Thermostat TM46 Installation Guide
Controller Wiring Diagram
Controller Wiring Diagram
Open Kitchen & SiteSage Platform
Company View
Logging into Open Kitchen
Logging into Open Kitchen
Navigation Menu
Navigation Menu
Spotlight
Spotlight
Equipment Insights – Food Prep
Equipment Insights – Food Prep
Food Safety
Food Safety
Equipment Fleet
Equipment Fleet
Forgotten Passwords
Forgotten Passwords
Admin
Account
Account
Organization
Organization
Operating Hours
Operating Hours
Users
Open Kitchen User Setup (Video)
Open Kitchen User Setup (Video)
Alerts
Configure Alerts
Configure Alerts
Manage Subscriptions
Manage Subscriptions
Individual Alerts
Individual Alerts
View All Subscriptions
View All Subscriptions
Alerts Sent
Alerts Sent
I Am Not Receiving Alerts/Reports in my Email
I Am Not Receiving Alerts/Reports in my Email
Reports
Pulling Beef Sheets and Heat n Hold Reports (Video)
Pulling Beef Sheets and Heat n Hold Reports (Video)
Subscribing Reports
Subscribing Reports
Location View
Snapshot
Viewing Sensor Data
Viewing Sensor Data
Equipment – Location View
Highlights
Highlights
Current Status
Current Status
Key Metrics
Key Metrics
History
History
Export
Export
Food Safety – Location View
Food Safety – Location View
Data Sources
Data Sources
Connectivity
Connectivity
How to Pull Beef Sheets and Heat n Hold Reports (Video)
How to Pull Beef Sheets and Heat n Hold Reports (Video)
My Heat N Hold Report is Blank/My Merco Cabinets are not Connecting
My Heat N Hold Report is Blank/My Merco Cabinets are not Connecting
Applications
SiteSage/Open Kitchen Mobile/PC App – Downloads
Mobile App SiteSage/Open Kitchen (Video)
Mobile App SiteSage/Open Kitchen (Video)
Submit a Support Ticket
Submit a Support Ticket
Frequently Asked Questions
Frequently Asked Questions
(CE) Open Kitchen UI Guide for Connected Equipment
(CE) Logging into Open Kitchen
(CE) Logging into Open Kitchen
(CE) Navigation Menu
(CE) Navigation Menu
(CE) Company View
(CE) Spotlight
(CE) Spotlight
(CE) Locations
(CE) Locations
(CE) Equipment Fleet
(CE) Equipment Fleet
(CE) Equipment Insights – Food Prep
(CE) Equipment Insights – Food Prep
(CE) Food Safety
(CE) Food Safety
(CE) Menu Management
(CE) Menu Builder
(CE) Menu Builder
(CE) Cookbook
(CE) Cookbook
(CE) Menu Distribution
(CE) Menu Distribution
(CE) Location View
(CE) Snapshot
(CE) Snapshot
(CE) Equipment
(CE) Highlights
(CE) Highlights
(CE) Current Status
(CE) Current Status
(CE) Key Metrics
(CE) Key Metrics
(CE) History
(CE) History
(CE) Export
(CE) Export
(CE) Food Safety – Location View
(CE) Food Safety – Location View
(CE) Data Sources
(CE) Data Sources
(CE) Connectivity
(CE) Connectivity
(CE) Admin
(CE) Account
(CE) Account
(CE) Organization
(CE) Organization
(CE) Operating Hours
(CE) Operating Hours
(CE) Users
(CE) Users
(CE) Alerts
(CE) Configure Alerts
(CE) Configure Alerts
(CE) Manage Subscriptions
(CE) Manage Subscriptions
(CE) Individual Alerts
(CE) Individual Alerts
(CE) View All Subscriptions
(CE) View All Subscriptions
(CE) Alerts Sent
(CE) Alerts Sent
(CE) Reports
(CE) Reports
(CE) Download
(CE) Download
My Connected Equipment (CE) is registering 2 devices
My Connected Equipment (CE) is registering 2 devices
Home
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Wiki
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Customer Support Knowledge Base Directory
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(CE) Open Kitchen UI Guide for Connected Equipment
(CE) Open Kitchen UI Guide for Connected Equipment
(CE) Logging into Open Kitchen
(CE) Navigation Menu
(CE) Company View
(CE) Spotlight
(CE) Locations
(CE) Equipment Fleet
(CE) Equipment Insights - Food Prep
(CE) Food Safety
(CE) Menu Management
(CE) Menu Builder
(CE) Cookbook
(CE) Menu Distribution
(CE) Location View
(CE) Snapshot
(CE) Equipment
(CE) Highlights
(CE) Current Status
(CE) Key Metrics
(CE) History
(CE) Export
(CE) Food Safety - Location View
(CE) Data Sources
(CE) Connectivity
(CE) Admin
(CE) Account
(CE) Organization
(CE) Operating Hours
(CE) Users
(CE) Alerts
(CE) Configure Alerts
(CE) Manage Subscriptions
(CE) Individual Alerts
(CE) View All Subscriptions
(CE) Alerts Sent
(CE) Reports
(CE) Download
My Connected Equipment (CE) is registering 2 devices
Topics:
Food Service Solutions
Restaurants
Convenience Stores
Schools
Commercial Kitchens
Retail Solutions
Retail Chains
Commercial Facilities
Healthcare
Gyms & Fitness Centers
Platform
Food Service
Retail
Resources
Case Studies
Thought Leadership
White Papers
Videos
About Us
Our Story
Leadership Team
Careers
Partnership Opportunties
Customer Support
Book a Demo
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