Skip to content

  • Heading to NRA? Here's how Open Kitchen powers menu innovation from test kitchen to plate. Find us at Booth 4200.

    Read The Press Release
Powerhouse DynamicsPowerhouse Dynamics
  • Food Service Solutions
    • Restaurants
    • Convenience Stores
    • Schools
    • Commercial Kitchens
  • Retail Solutions
    • Retail Chains
    • Commercial Facilities
    • Healthcare
    • Gyms & Fitness Centers
  • Platform
    • Platform (Food Service)
    • Platform (Retail)
    • Release Notes
  • Resources
    • FAQ
    • Case Studies
    • Thought Leadership
    • News
    • White Papers
    • Videos
  • About Us
    • Our Story
    • Leadership Team
    • Careers
    • Partnership Opportunities
    • Open Kitchen Innovation Program
  • Book a Demo
Customer Support Knowledge Base
    ­
    Customer Support Knowledge Base Directory
    Open Kitchen & SiteSage Platform
    Admin
    Organization
  • Organization
    • Operating Hours
  • Operating Hours
    • Users
    Open Kitchen User Setup (Video)
  • Open Kitchen User Setup (Video)
    • Alerts
    Manage Subscriptions
  • Manage Subscriptions
    • Individual Alerts
  • Individual Alerts
    • View All Subscriptions
  • View All Subscriptions
    • Alerts Sent
  • Alerts Sent
    • I Am Not Receiving Alerts/Reports in my Email
  • I Am Not Receiving Alerts/Reports in my Email
    • Configure Alerts
  • Configure Alerts
    • Reports
    Subscribing Reports
  • Subscribing Reports
    • Pulling Beef Sheets and Heat n Hold Reports (Video)
  • Pulling Beef Sheets and Heat n Hold Reports (Video)
    • Account
  • Account
    • Location View
    Equipment – Location View
    Current Status
  • Current Status
    • Key Metrics
  • Key Metrics
    • History
  • History
    • Export
  • Export
    • Highlights
  • Highlights
    • Food Safety – Location View
  • Food Safety – Location View
    • Data Sources
  • Data Sources
    • Connectivity
  • Connectivity
    • How to Pull Beef Sheets and Heat n Hold Reports (Video)
  • How to Pull Beef Sheets and Heat n Hold Reports (Video)
    • My Heat N Hold Report is Blank/My Merco Cabinets are not Connecting
  • My Heat N Hold Report is Blank/My Merco Cabinets are not Connecting
    • Snapshot
    Viewing Sensor Data
  • Viewing Sensor Data
    • Company View
    Navigation Menu
  • Navigation Menu
    • Spotlight
  • Spotlight
    • Equipment Insights – Food Prep
  • Equipment Insights – Food Prep
    • Food Safety
  • Food Safety
    • Equipment Fleet
  • Equipment Fleet
    • Forgotten Passwords
  • Forgotten Passwords
    • Logging into Open Kitchen
  • Logging into Open Kitchen
    • Applications
    SiteSage/Open Kitchen Mobile/PC App – Downloads
    Mobile App SiteSage/Open Kitchen (Video)
  • Mobile App SiteSage/Open Kitchen (Video)
    • Submit a Support Ticket
  • Submit a Support Ticket
    • Frequently Asked Questions
  • Frequently Asked Questions
    • (CE) Open Kitchen UI Guide for Connected Equipment
    (CE) Navigation Menu
  • (CE) Navigation Menu
    • (CE) Company View
    (CE) Locations
  • (CE) Locations
    • (CE) Equipment Fleet
  • (CE) Equipment Fleet
    • (CE) Equipment Insights – Food Prep
  • (CE) Equipment Insights – Food Prep
    • (CE) Food Safety
  • (CE) Food Safety
    • (CE) Menu Management
    (CE) Cookbook
  • (CE) Cookbook
    • (CE) Menu Distribution
  • (CE) Menu Distribution
    • (CE) Menu Builder
  • (CE) Menu Builder
    • (CE) Spotlight
  • (CE) Spotlight
    • (CE) Location View
    (CE) Equipment
    (CE) Current Status
  • (CE) Current Status
    • (CE) Key Metrics
  • (CE) Key Metrics
    • (CE) History
  • (CE) History
    • (CE) Export
  • (CE) Export
    • (CE) Highlights
  • (CE) Highlights
    • (CE) Food Safety – Location View
  • (CE) Food Safety – Location View
    • (CE) Data Sources
  • (CE) Data Sources
    • (CE) Connectivity
  • (CE) Connectivity
    • (CE) Snapshot
  • (CE) Snapshot
    • (CE) Admin
    (CE) Organization
  • (CE) Organization
    • (CE) Operating Hours
  • (CE) Operating Hours
    • (CE) Users
  • (CE) Users
    • (CE) Alerts
    (CE) Manage Subscriptions
  • (CE) Manage Subscriptions
    • (CE) Individual Alerts
  • (CE) Individual Alerts
    • (CE) View All Subscriptions
  • (CE) View All Subscriptions
    • (CE) Alerts Sent
  • (CE) Alerts Sent
    • (CE) Configure Alerts
  • (CE) Configure Alerts
    • (CE) Reports
  • (CE) Reports
    • (CE) Download
  • (CE) Download
    • (CE) Account
  • (CE) Account
    • My Connected Equipment (CE) is registering 2 devices
  • My Connected Equipment (CE) is registering 2 devices
    • (CE) Logging into Open Kitchen
  • (CE) Logging into Open Kitchen
    • Powerhouse Dynamics Equipment
    Gateways and Secure Access Points (SAP)
    How to set a Static IP on a SiteSage/Open Kitchen Gateway using a PC
  • How to set a Static IP on a SiteSage/Open Kitchen Gateway using a PC
    • Secure Access Point (SAP) Static IP Configuration
  • Secure Access Point (SAP) Static IP Configuration
    • Gateway Port Instructions (Door/Digital and 1-Wire Temperature Sensors)
  • Gateway Port Instructions (Door/Digital and 1-Wire Temperature Sensors)
    • Gateway Troubleshooting (Video)
  • Gateway Troubleshooting (Video)
    • Gateway Troubleshooting Guide
  • Gateway Troubleshooting Guide
    • Secure Access Point (SAP) Troubleshooting
  • Secure Access Point (SAP) Troubleshooting
    • Secure Access Point (SAP) Troubleshooting (Video)
  • Secure Access Point (SAP) Troubleshooting (Video)
    • Gateway Wi-Fi Setup
  • Gateway Wi-Fi Setup
    • Secure Access Point (SAP) – Signal Range
  • Secure Access Point (SAP) – Signal Range
    • Gateway and Secure Access Point (SAP) Network Whitelisting
  • Gateway and Secure Access Point (SAP) Network Whitelisting
    • CWM
    ConnectWare Module Factory Reset Instructions
  • ConnectWare Module Factory Reset Instructions
    • ConnectWare Module (CWM) LED Status
  • ConnectWare Module (CWM) LED Status
    • Thermostats
    Changing Thermostat Setpoints
  • Changing Thermostat Setpoints
    • Setting the Thermostat Fan Mode
  • Setting the Thermostat Fan Mode
    • Changing Thermostat Operating Mode (Heat/Cool)
  • Changing Thermostat Operating Mode (Heat/Cool)
    • Thermostat Swap Test
  • Thermostat Swap Test
    • SiteSage Smart Thermostat Spec Sheet
  • SiteSage Smart Thermostat Spec Sheet
    • SiteSage Smart Thermostat TM46 Installation Guide
  • SiteSage Smart Thermostat TM46 Installation Guide
    • Thermostat System Status Indicators
  • Thermostat System Status Indicators
    • Controller Wiring Diagram
  • Controller Wiring Diagram
    • WiTemp(+)
    WiTemp+ Battery replacement
  • WiTemp+ Battery replacement
Home / Wiki / ­

­

Topics:
Book a Demo Customer Support
  • Food Service Solutions
  • Restaurants
  • Convenience Stores
  • Schools
  • Commercial Kitchens
  • Service Tier Options
  • Retail Solutions
  • Retail Chains
  • Commercial Facilities
  • Healthcare
  • Gyms & Fitness Centers
  • Service Tier Options
  • Platform
  • Food Service
  • Retail
  • Release Notes
  • Resources
  • FAQ
  • Case Studies
  • Thought Leadership
  • News
  • White Papers
  • Videos
  • About
  • Our Story
  • Leadership Team
  • Careers
  • Partnership Opportunities
  • Open Kitchen Innovation Program

Copyright @ 2026 Powerhouse Dynamics, All rights reserved.
  • Food Service Solutions
    • Restaurants
    • Convenience Stores
    • Schools
    • Commercial Kitchens
  • Retail Solutions
    • Retail Chains
    • Commercial Facilities
    • Healthcare
    • Gyms & Fitness Centers
  • Platform
    • Platform (Food Service)
    • Platform (Retail)
    • Release Notes
  • Resources
    • FAQ
    • Case Studies
    • Thought Leadership
    • News
    • White Papers
    • Videos
  • About Us
    • Our Story
    • Leadership Team
    • Careers
    • Partnership Opportunities
    • Open Kitchen Innovation Program
  • Book a Demo

get in touch

Learn more about how your organization can save money using IoT.

You agree to our friendly Privacy Policy.(Required)

BOOK A DEMO

Discover how our solution can transform your operations – schedule a personalized walkthrough today!

This field is for validation purposes and should be left unchanged.
You agree to our friendly Privacy Policy.(Required)

partner with us

Learn how partnering with us can help achieve your business goals. Connect with our team to explore exciting new opportunities.

You agree to our friendly Privacy Policy.(Required)
Whitepaper Feature Image

You agree to our friendly Privacy Policy.(Required)
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
Team member headshot

Background Image
Manufacturer Logo
Appliance Photo

Contact Our Sales Team to Get Started
Download the Equipment Brochure
Supported Widgets
ROI Calculator

Content for the ROI calculator...