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Customer Support Knowledge Base
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    Customer Support Knowledge Base Directory
    (CE) Open Kitchen UI Guide for Connected Equipment
    My Connected Equipment (CE) is registering 2 devices
  • My Connected Equipment (CE) is registering 2 devices
    • (CE) Logging into Open Kitchen
  • (CE) Logging into Open Kitchen
    • (CE) Navigation Menu
  • (CE) Navigation Menu
    • (CE) Company View
    (CE) Menu Management
    (CE) Menu Builder
  • (CE) Menu Builder
    • (CE) Cookbook
  • (CE) Cookbook
    • (CE) Menu Distribution
  • (CE) Menu Distribution
    • (CE) Spotlight
  • (CE) Spotlight
    • (CE) Locations
  • (CE) Locations
    • (CE) Equipment Fleet
  • (CE) Equipment Fleet
    • (CE) Equipment Insights – Food Prep
  • (CE) Equipment Insights – Food Prep
    • (CE) Food Safety
  • (CE) Food Safety
    • (CE) Location View
    (CE) Snapshot
  • (CE) Snapshot
    • (CE) Equipment
    (CE) Highlights
  • (CE) Highlights
    • (CE) Current Status
  • (CE) Current Status
    • (CE) Key Metrics
  • (CE) Key Metrics
    • (CE) History
  • (CE) History
    • (CE) Export
  • (CE) Export
    • (CE) Food Safety – Location View
  • (CE) Food Safety – Location View
    • (CE) Data Sources
  • (CE) Data Sources
    • (CE) Connectivity
  • (CE) Connectivity
    • (CE) Admin
    (CE) Reports
  • (CE) Reports
    • (CE) Download
  • (CE) Download
    • (CE) Account
  • (CE) Account
    • (CE) Organization
  • (CE) Organization
    • (CE) Operating Hours
  • (CE) Operating Hours
    • (CE) Users
  • (CE) Users
    • (CE) Alerts
    (CE) Configure Alerts
  • (CE) Configure Alerts
    • (CE) Manage Subscriptions
  • (CE) Manage Subscriptions
    • (CE) Individual Alerts
  • (CE) Individual Alerts
    • (CE) View All Subscriptions
  • (CE) View All Subscriptions
    • (CE) Alerts Sent
  • (CE) Alerts Sent
    • Powerhouse Dynamics Equipment
    WiTemp(+)
    WiTemp+ Battery replacement
  • WiTemp+ Battery replacement
    • Gateways and Secure Access Points (SAP)
    Gateway Troubleshooting Guide
  • Gateway Troubleshooting Guide
    • Secure Access Point (SAP) Troubleshooting
  • Secure Access Point (SAP) Troubleshooting
    • Secure Access Point (SAP) Troubleshooting (Video)
  • Secure Access Point (SAP) Troubleshooting (Video)
    • Gateway Wi-Fi Setup
  • Gateway Wi-Fi Setup
    • Secure Access Point (SAP) – Signal Range
  • Secure Access Point (SAP) – Signal Range
    • Gateway and Secure Access Point (SAP) Network Whitelisting
  • Gateway and Secure Access Point (SAP) Network Whitelisting
    • How to set a Static IP on a SiteSage/Open Kitchen Gateway using a PC
  • How to set a Static IP on a SiteSage/Open Kitchen Gateway using a PC
    • Secure Access Point (SAP) Static IP Configuration
  • Secure Access Point (SAP) Static IP Configuration
    • Gateway Port Instructions (Door/Digital and 1-Wire Temperature Sensors)
  • Gateway Port Instructions (Door/Digital and 1-Wire Temperature Sensors)
    • Gateway Troubleshooting (Video)
  • Gateway Troubleshooting (Video)
    • CWM
    ConnectWare Module (CWM) LED Status
  • ConnectWare Module (CWM) LED Status
    • ConnectWare Module Factory Reset Instructions
  • ConnectWare Module Factory Reset Instructions
    • Thermostats
    SiteSage Smart Thermostat Spec Sheet
  • SiteSage Smart Thermostat Spec Sheet
    • SiteSage Smart Thermostat TM46 Installation Guide
  • SiteSage Smart Thermostat TM46 Installation Guide
    • Thermostat System Status Indicators
  • Thermostat System Status Indicators
    • Changing Thermostat Setpoints
  • Changing Thermostat Setpoints
    • Setting the Thermostat Fan Mode
  • Setting the Thermostat Fan Mode
    • Changing Thermostat Operating Mode (Heat/Cool)
  • Changing Thermostat Operating Mode (Heat/Cool)
    • Thermostat Swap Test
  • Thermostat Swap Test
    • Controller Wiring Diagram
  • Controller Wiring Diagram
    • Open Kitchen & SiteSage Platform
    Company View
    Equipment Fleet
  • Equipment Fleet
    • Forgotten Passwords
  • Forgotten Passwords
    • Logging into Open Kitchen
  • Logging into Open Kitchen
    • Navigation Menu
  • Navigation Menu
    • Spotlight
  • Spotlight
    • Equipment Insights – Food Prep
  • Equipment Insights – Food Prep
    • Food Safety
  • Food Safety
    • Admin
    Reports
    Pulling Beef Sheets and Heat n Hold Reports (Video)
  • Pulling Beef Sheets and Heat n Hold Reports (Video)
    • Subscribing Reports
  • Subscribing Reports
    • Account
  • Account
    • Organization
  • Organization
    • Operating Hours
  • Operating Hours
    • Users
    Open Kitchen User Setup (Video)
  • Open Kitchen User Setup (Video)
    • Alerts
    I Am Not Receiving Alerts/Reports in my Email
  • I Am Not Receiving Alerts/Reports in my Email
    • Configure Alerts
  • Configure Alerts
    • Manage Subscriptions
  • Manage Subscriptions
    • Individual Alerts
  • Individual Alerts
    • View All Subscriptions
  • View All Subscriptions
    • Alerts Sent
  • Alerts Sent
    • Location View
    How to Pull Beef Sheets and Heat n Hold Reports (Video)
  • How to Pull Beef Sheets and Heat n Hold Reports (Video)
    • My Heat N Hold Report is Blank/My Merco Cabinets are not Connecting
  • My Heat N Hold Report is Blank/My Merco Cabinets are not Connecting
    • Snapshot
    Viewing Sensor Data
  • Viewing Sensor Data
    • Equipment – Location View
    Highlights
  • Highlights
    • Current Status
  • Current Status
    • Key Metrics
  • Key Metrics
    • History
  • History
    • Export
  • Export
    • Food Safety – Location View
  • Food Safety – Location View
    • Data Sources
  • Data Sources
    • Connectivity
  • Connectivity
    • Applications
    SiteSage/Open Kitchen Mobile/PC App – Downloads
    Mobile App SiteSage/Open Kitchen (Video)
  • Mobile App SiteSage/Open Kitchen (Video)
    • Submit a Support Ticket
  • Submit a Support Ticket
    • Frequently Asked Questions
  • Frequently Asked Questions
Home / Wiki / ­ / Customer Support Knowledge Base Directory

Customer Support Knowledge Base Directory

  • Powerhouse Dynamics Equipment
    • WiTemp(+)
      • WiTemp+ Battery replacement
    • Gateways and Secure Access Points (SAP)
      • Gateway and Secure Access Point (SAP) Network Whitelisting
      • How to set a Static IP on a SiteSage/Open Kitchen Gateway using a PC
      • Secure Access Point (SAP) Static IP Configuration
      • Gateway Port Instructions (Door/Digital and 1-Wire Temperature Sensors)
      • Gateway Troubleshooting (Video)
      • Gateway Troubleshooting Guide
      • Secure Access Point (SAP) Troubleshooting
      • Secure Access Point (SAP) Troubleshooting (Video)
      • Gateway Wi-Fi Setup
      • Secure Access Point (SAP) - Signal Range
    • CWM
      • ConnectWare Module (CWM) LED Status
      • ConnectWare Module Factory Reset Instructions
    • Thermostats
      • Thermostat System Status Indicators
      • Changing Thermostat Setpoints
      • Setting the Thermostat Fan Mode
      • Changing Thermostat Operating Mode (Heat/Cool)
      • Thermostat Swap Test
      • SiteSage Smart Thermostat Spec Sheet
      • SiteSage Smart Thermostat TM46 Installation Guide
    • Controller Wiring Diagram
  • Open Kitchen & SiteSage Platform
    • Company View
      • Logging into Open Kitchen
      • Navigation Menu
      • Spotlight
      • Equipment Insights - Food Prep
      • Food Safety
      • Equipment Fleet
      • Forgotten Passwords
    • Admin
      • Account
      • Organization
      • Operating Hours
      • Users
        • Open Kitchen User Setup (Video)
      • Alerts
        • Configure Alerts
        • Manage Subscriptions
        • Individual Alerts
        • View All Subscriptions
        • Alerts Sent
        • I Am Not Receiving Alerts/Reports in my Email
      • Reports
        • Pulling Beef Sheets and Heat n Hold Reports (Video)
        • Subscribing Reports
    • Location View
      • Snapshot
        • Viewing Sensor Data
      • Equipment - Location View
        • Highlights
        • Current Status
        • Key Metrics
        • History
        • Export
      • Food Safety - Location View
      • Data Sources
      • Connectivity
      • How to Pull Beef Sheets and Heat n Hold Reports (Video)
      • My Heat N Hold Report is Blank/My Merco Cabinets are not Connecting
  • Applications
    • SiteSage/Open Kitchen Mobile/PC App - Downloads
      • Mobile App SiteSage/Open Kitchen (Video)
  • Submit a Support Ticket
  • Frequently Asked Questions
  • (CE) Open Kitchen UI Guide for Connected Equipment
    • (CE) Logging into Open Kitchen
    • (CE) Navigation Menu
    • (CE) Company View
      • (CE) Spotlight
      • (CE) Locations
      • (CE) Equipment Fleet
      • (CE) Equipment Insights - Food Prep
      • (CE) Food Safety
      • (CE) Menu Management
        • (CE) Menu Builder
        • (CE) Cookbook
        • (CE) Menu Distribution
    • (CE) Location View
      • (CE) Snapshot
      • (CE) Equipment
        • (CE) Highlights
        • (CE) Current Status
        • (CE) Key Metrics
        • (CE) History
        • (CE) Export
      • (CE) Food Safety - Location View
      • (CE) Data Sources
      • (CE) Connectivity
    • (CE) Admin
      • (CE) Account
      • (CE) Organization
      • (CE) Operating Hours
      • (CE) Users
      • (CE) Alerts
        • (CE) Configure Alerts
        • (CE) Manage Subscriptions
        • (CE) Individual Alerts
        • (CE) View All Subscriptions
        • (CE) Alerts Sent
      • (CE) Reports
      • (CE) Download
    • My Connected Equipment (CE) is registering 2 devices

Topics:
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  • Service Tier Options
  • Retail Solutions
  • Retail Chains
  • Commercial Facilities
  • Healthcare
  • Gyms & Fitness Centers
  • Service Tier Options
  • Platform
  • Food Service
  • Retail
  • Resources
  • Case Studies
  • Thought Leadership
  • White Papers
  • Videos
  • About
  • Our Story
  • Leadership Team
  • Careers
  • Partnership Opportunities

Copyright @ 2025 Powerhouse Dynamics, All rights reserved.
  • Food Service Solutions
    • Restaurants
    • Convenience Stores
    • Schools
    • Commercial Kitchens
  • Retail Solutions
    • Retail Chains
    • Commercial Facilities
    • Healthcare
    • Gyms & Fitness Centers
  • Platform
    • Food Service
    • Retail
  • Resources
    • Case Studies
    • Thought Leadership
    • White Papers
    • Videos
  • About Us
    • Our Story
    • Leadership Team
    • Careers
    • Partnership Opportunties
  • Customer Support
  • Book a Demo

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