This tab is designed to help locate where in flow of data that communication has stopped. It’s oriented with the Open Kitchen Cloud at the top of the chain, and each step of connectivity below that is indented further to the right. To reveal each level, click on the green + icons to the left. […]
SiteSage Gateway Troubleshooting Steps The first challenge with troubleshooting a gateway is locating the device. Some locations have gateways connected by Ethernet near their IT equipment or in the office. Others have WiFi gateways that could be anywhere on site. Once located, please follow the steps below. Support is available to assist at any point […]
https://www.loom.com/share/e92f4b9d452d476a962747a43e12d2ce?sid=775a90a3-4f8e-43bc-affd-3e464df6ec73 The above video goes through the basic Gateway Troubleshooting Steps. For written instructions, please see Gateway Troubleshooting Guide
