https://www.loom.com/share/b39b59c7ca70454db8ccecf5a9dcf792 The above video goes over the basic troubleshooting steps for a Secure Access Point (SAP). For written instructions, please see Secure Access Point (SAP) Troubleshooting
If no lights are lit, check the power cable and the breaker for the outlet. The power light will be solid green. Either the 2G or 5G light should be lit. It will be flashing or solid green. Only one of those lights will be in use. Confirm that the Ethernet cord is properly connected. […]
WiTemp+ Battery Replacement Remove the lid from each sensor by pressing inward on the tab on the right side of the sensor (see pic with arrow) and lifting the lid, then install the batteries. IMPORTANT: Do this step one sensor at a time as mixing up the lids with the ID numbers will cause a […]
SiteSage Gateway Troubleshooting Steps The first challenge with troubleshooting a gateway is locating the device. Some locations have gateways connected by Ethernet near their IT equipment or in the office. Others have WiFi gateways that could be anywhere on site. Once located, please follow the steps below. Support is available to assist at any point […]
https://www.loom.com/share/e92f4b9d452d476a962747a43e12d2ce?sid=775a90a3-4f8e-43bc-affd-3e464df6ec73 The above video goes through the basic Gateway Troubleshooting Steps. For written instructions, please see Gateway Troubleshooting Guide
Downlink LED (Version 1 Icon is ) This LED describes the serial communication between the CWM and the OKE (Open Kitchen Equipment). LED Activity PHD Technical Definition Common Definition ████████ Searching for OKE communication port Searching for new equipment. ● ● ● ● OKE communication port is known. An OKE message was NOT received within […]
Best Practices for ensuring connectivity to SiteSage/Open Kitchen Option 1 – Generally, it is best to whitelist our utilized URLs for specific ports for Ethernet connection (*.emonitor.us and *.sitesage.net). If your firewall does not have DNS capability, please see Option 2.For specific URLS, gateways use push.emonitor.us. SAPs use secure10.sitesage.net or secure192.sitesage.net. Option 2 – You may […]
