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SiteSage Gateway Troubleshooting Steps The first challenge with troubleshooting a gateway is locating the device. Some locations have gateways connected by Ethernet near their IT equipment or in the office. Others have WiFi gateways that could be anywhere on site. Once located, please follow the steps below. Support is available to assist at any point […]
https://www.loom.com/share/e92f4b9d452d476a962747a43e12d2ce?sid=775a90a3-4f8e-43bc-affd-3e464df6ec73 The above video goes through the basic Gateway Troubleshooting Steps. For written instructions, please see Gateway Troubleshooting Guide
Default configuration: D1: Automatically enabled for digital sensors (ie. Door Sensors) D2 and D3: Automatically enabled for 1-Wire Temperature Sensors Configurations can be changed by calling support at (844) 545-1515 Ext 5 to enable either type of sensor on all ports. Sensor Limits: Digital Sensor ports can take one (1) sensor each 1-Wire Temperature Sensor […]
Best Practices for ensuring connectivity to SiteSage/Open Kitchen Option 1 – Generally, it is best to whitelist our utilized URLs for specific ports for Ethernet connection (*.emonitor.us and *.sitesage.net). If your firewall does not have DNS capability, please see Option 2.For specific URLS, gateways use push.emonitor.us. SAPs use secure10.sitesage.net or secure192.sitesage.net. Option 2 – You may […]