I think we can all agree, these are uncharted waters for everyone. It’s time to put our risk mitigation plans in place and think hard about the decisions we must make. And we are trying to do all this while ensuring our families and our teams remain safe. Coronavirus has changed the face of business […]
It’s safe to say we now find ourselves in a new reality with the outbreak of this global pandemic known as COVID-19. I trust all of our friends and colleagues in the industry are taking every measure to ensure the safety of themselves, their teams and their customers. I’m encouraged by what I see as people […]
Among the many benefits technology can bring to food service operators, we often talk about reducing costs, including labor, energy, and equipment maintenance. This week, the Wall St Journal wrote an article on the food service industry and the application of technology. The article offers an interesting perspective. Instead of focusing on labor savings, restaurant […]
(cross-posted from the ServiceChannel blog) ServiceChannel works with a range of partners in adjacent solution categories, bringing best-of-breed capabilities to the facilities management ecosystem. This is the next in a series of guest posts from our partners highlighting how these new technologies are driving innovation and real value across the enterprise. Ordinarily, the process of […]
Real-time Equipment Data, Maintenance, and Uptime – Open Kitchen/SiteSage Integration with ServiceChannel It’s amazing what you learn about your critical equipment when you get remote access to real-time performance data. In thousands of Open Kitchen/SiteSage installations at small commercial facilities – mostly chain convenience stores, restaurants, and retailers – we have seen the incredible challenge […]
Recently, the Wall Street Journal published a front-page article about the challenges customers were having getting McFlurries at McDonald’s. While entertaining on the surface – conspiracy theories swirl around social media about why McFlurries were not available – the article points to more serious challenges that affect all food service operators and equipment providers: restaurant […]
I’m just back from the Arby’s 2016 Worldwide Franchise Convention. We had the chance to interact with many of our existing franchisee customers and greet prospective new customers, meet with our industry partners such as kitchen equipment manufacturers, and learn more broadly about what is happening in the Arby’s universe. It was an exciting three days […]
Last month, The Daily Meal announced its annual selection of America’s Greenest Restaurants. The top 20 restaurants are chosen for their dedication to green and sustainable operation, while at the same time, serving “standout cuisine.” Restaurants selected for the list must demonstrate their commitment to sustainability by earning a 3- or 4-star Green Restaurant Association (GRA) rating, a national certification […]
We’re just back from a fantastic RFMA 2015 Conference — this year held in beautiful San Diego. Hats off to the RFMA team for once again putting together a fun and productive event. I must admit to feeling somewhat guilty for leaving my family, friends and colleagues and narrowly escaping yet another winter storm in New England. The sun, […]
At MUFSO today, we attended an interesting presentation about an important topic for all restaurant organizations: safety. Customers and employees are the driving forces behind any successful restaurant so their safety and well-being is a top priority for restaurant managers. When a restaurant is identifying opportunities to keep its customers and employees safe, it doesn’t focus only […]
This afternoon at MUFSO, I listened to a compelling discussion about emerging technologies and the disruptions they pose to our current business models and strategies. David Starmer, vice president of Global IT Store Systems at Dunkin’ Brands, Gary Price, president of Corner Bakery Café and Mark Freeman, senior manager of Global Dining Services shared insights into […]
In a recent post, I wrote about how next-generation Energy Management Systems (which we call “EMS 2.0”) are enabling facilities management firms to be heroes to their clients by providing unprecedented visibility and automated analytics down to the equipment level, allowing service companies to respond more proactively to equipment issues. Similarly, EMS 2.0 can enable managed […]
