Among the many benefits technology can bring to food service operators, we often talk about reducing costs, including labor, energy, and equipment maintenance. This week, the Wall St Journal wrote an article on the food service industry and the application of technology. The article offers an interesting perspective. Instead of...
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(cross-posted from the ServiceChannel blog) ServiceChannel works with a range of partners in adjacent solution categories, bringing best-of-breed capabilities to the facilities management ecosystem. This is the next in a series of guest posts from our partners highlighting how these new technologies are driving innovation and real value across the...
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Real-time Equipment Data, Maintenance and Uptime – SiteSage Integration with ServiceChannel It’s amazing what you learn about your critical equipment when you get remote access to real-time performance data. In thousands of SiteSage installations at small commercial facilities – mostly chain convenience stores, restaurants, and retailers – we have seen...
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Recently, the Wall Street Journal published a front-page article about the challenges customers were having getting McFlurries at McDonald’s. While entertaining on the surface – conspiracy theories swirl around social media about why McFlurries were not available – the article points to more serious challenges that affect all food service...
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I’m just back from the Arby’s 2016 Worldwide Franchise Convention. We had the chance to interact with many of our existing franchisee customers and greet prospective new customers, meet with our industry partners such as kitchen equipment manufacturers, and learn more broadly about what is happening in the Arby’s universe. It...
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Last month, The Daily Meal announced its annual selection of America’s Greenest Restaurants. The top 20 restaurants are chosen for their dedication to green and sustainable operation, while at the same time, serving “standout cuisine.” Restaurants selected for the list must demonstrate their commitment to sustainability by earning a 3- or 4-star Green Restaurant...
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We’re just back from a fantastic RFMA 2015 Conference — this year held in beautiful San Diego. Hats off to the RFMA team for once again putting together a fun and productive event. I must admit to feeling somewhat guilty for leaving my family, friends and colleagues and narrowly escaping yet another winter storm...
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At MUFSO today, we attended an interesting presentation about an important topic for all restaurant organizations: safety. Customers and employees are the driving forces behind any successful restaurant so their safety and well-being is a top priority for restaurant managers. When a restaurant is identifying opportunities to keep its customers and employees...
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This afternoon at MUFSO, I listened to a compelling discussion about emerging technologies and the disruptions they pose to our current business models and strategies. David Starmer, vice president of Global IT Store Systems at Dunkin’ Brands, Gary Price, president of Corner Bakery Café and Mark Freeman, senior manager of Global...
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In a recent post, I wrote about how next-generation Energy Management Systems (which we call “EMS 2.0”) are enabling facilities management firms to be heroes to their clients by providing unprecedented visibility and automated analytics down to the equipment level, allowing service companies to respond more proactively to equipment issues. Similarly,...
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With the increasing availability of cost-effective networked thermostats, controls, and sensors, many companies and service providers have unprecedented remote access and visibility into their facilities. We call this emergence of increasingly intelligent building systems Energy Management 2.0, or EMS 2.0. So for companies that provide facility maintenance services to their clients,...
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Powerhouse Dynamics’ new patent, which we originally applied for in 2009 (yes, five years is not an unusually long time for a patent to make its way through the USPTO), has to do with SiteSage’s ability to identify under-performing equipment. Essentially, the patent covers our combination of: sensors placed on electrical...
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