Perform a swap test when a thermostat has a blank display screen, and another thermostat of the same model is present with a display screen. The swap test determines whether the Blank thermostat is blank because it’s not getting power, or because the thermostat itself is inoperable. Take the front plate of the blank thermostat […]
If you have received reports/alerts in the past: Check your Spam/Junk folders Check with your email administrator to see if any emails from a powerhousedynamics.com email address are being blocked Contact Us with the type of report or alert you’re trying to receive as well as your location number. If you have not received any […]
Still need support? You can submit a support request using the below form. One of our team members will reply within 1 business day on the email or phone number you provided. You can find many self-service resources in our support hub. Support Business Hours: M-F 9AM – 7PM ET Emailing support@powerhousedynamics.com with your name, […]
https://www.loom.com/share/cb4314704dd6444d920872a49374cc61?sid=c1d20516-baa7-464c-a313-44e48f05e65c The video provides instructions on accessing and generating reports for beef sheets and heat and hold logs for Arby’s restaurants, both corporate and franchise, using the new open kitchen system. It explains how to navigate to the desired location, access the snapshot page, select the appropriate report widget, choose the date for the report, […]
1) Have the person onsite download the SiteSage Install App onto a smart phone (preferably an iphone). 2) Go into a phone’s WiFi settings and look for a network name starting with SiteSage2_0 If an iPhone is being used, skip down to step 3. The following is for phones that use the Android operating system (including Samsung). […]
This section displays the link between data outputs from your physical equipment and the virtual equipment that displays the information in Open Kitchen. Most of the associations on this page happen automatically, and they should not be changed unless necessary. If you think that something looks incorrect, please send an inquiry via email to support@powerhousedynamics.com. […]
This tab is designed to help locate where in flow of data that communication has stopped. It’s oriented with the Open Kitchen Cloud at the top of the chain, and each step of connectivity below that is indented further to the right. To reveal each level, click on the green + icons to the left. […]
This tab is used to extract a copy of the data we received from your equipment in Open Kitchen. Using the table, select which outputs you’d like to receive and choose either Excel or JSON for your export. You’ll receive a file that shows all the timestamps and values we received for the outputs you’ve […]
This section of the location view will provide copies of any relevant Reports or Task Completion summaries associated with the Food Safety section in the navigation panel. Individual tasks can be activated or deactivated by clicking on the dots in the upper right corner of the Task Completion widget.
This tab is most useful to examine parameters from your equipment that are recorded as totals. Open Kitchen helps you designate a date range to see how much those parameters have increased over that period of time. For example, seeing the lifetime number of products served in Current Readings might not be useful, but using […]
This tab consists of 3 widgets. The Performance widget is a customizable chart that will show how different parameters of your equipment change over time. Select the three dots in the upper right of the widget to change what values are shown. It’s a powerful diagnostic tool that may be especially helpful when working with […]
