When going through provisioning, if the process is interrupted the ConnectWare Module (or internal connection method) can reset and cause the process to start again. If this happens, it’s likely that 2 pieces of equipment will be created for the same device. Follow the steps below in order to fix this issue. Log into the […]
In the Open Kitchen Portal, navigate to the Admin>Reports section You’ll then want to select the report you’d like to subscribe from the first dropdown (a popup will appear with categories for alerts) Then you’ll need to select the user. You can use either the second or third dropdowns to search by their username or […]
This Admin section may not be useful for most Connected Equipment / IoT Capable Equipment installations. It will start on the Manage Subscriptions tab by default. It provides access to a set of pre-defined reports for specific use cases. For example, if you’re monitoring food safety temperatures, you can have users to subscribe to daily, […]
This section of Admin functionality is used to send down any non-menu files that are accepted by your connected equipment. To begin, click Upload File just above the table as shown in the image below. You will then be prompted to select the Equipment Type, Brand, and Model of the equipment that will be allowed […]
If your Merco Cabinets are not connecting or you are missing data on your beef sheets, check to make sure the cabinets are running Firmware 3.04.000 with UX-2309 or later
This section is similar to Manage Subscriptions in that it shows which users are subscribed to which types of alerts. The key distinction is that this section will show each individual instance of an alert that a user is subscribed to, not just which categories they’re subscribed to. Also, users cannot be subscribed or unsubscribed […]
This section will provide detail on which alerts are being sent out, which user received the alerts, when they received the alerts, and what the alert actually said. Navigate to the alert and user you wish to see using the search bars in the upper left. Depending on how you have the Group Columns feature […]
This section of alerts provides insight into which users are subscribed to specific alerts. Use the search function, scroll through the table, or change the “Group Columns” parameter to view which alerts have subscribed users. If you select a user’s row, you can subscribe or unsubscribe them for that specific alert. If the user you’re […]
This section of alerts is completely independent of all other alert functionality. Configurations, suspensions, subscriptions, and settings from other Alerts sections will not apply to any settings in the Individual Alerts section. The only overlap is that users will not appear as an option in this section unless they have a selection made in the […]
By default, this section will appear when you navigate to Admin – Alerts. This page is used to activate, deactivate, configure, and suspend general alerts that users on your account can subscribe to. Use the selection field in the upper left corner to choose which alert you wish to view. The Equipment and Connectivity tabs […]
Automated messages to emails, cell phones, and/or the mobile app are configured in this section under Admin functions. There is some complexity related to configuring and customizing alerts to best handle your use case, so please read each section carefully. Note: The Escalations section is not utilized for the Connected Equipment program at this time.
This section will go over adding, removing, and editing users on your account. Once selected, a table highlighting all of the users with access to your locations will be shown. You can use any of the table’s columns to narrow the search amongst already registered users. By default, only the Add User icon will be […]
