All features highlighted in this section are related to particular locations. For account-wide functions, please view the other sections associated with the Navigation Menu. Clicking on a location’s name in any report or table in Open Kitchen will bring you to the location Snapshot. You can also navigate to a location using the dropdown shown […]
This section will provide detail on which alerts are being sent out, which user received the alerts, when they received the alerts, and what the alert actually said. Navigate to the alert and user you wish to see using the search bars in the upper left. Depending on how you have the Group Columns feature […]
This section of alerts is completely independent of all other alert functionality. Configurations, suspensions, subscriptions, and settings from other Alerts sections will not apply to any settings in the Individual Alerts section. The only overlap is that users will not appear as an option in this section unless they have a selection made in the […]
This section is similar to Manage Subscriptions in that it shows which users are subscribed to which types of alerts. The key distinction is that this section will show each individual instance of an alert that a user is subscribed to, not just which categories they’re subscribed to. Also, users cannot be subscribed or unsubscribed […]
By default, this section will appear when you navigate to Admin – Alerts. This page is used to activate, deactivate, configure, and suspend general alerts that users on your account can subscribe to. Use the selection field in the upper left corner to choose which alert you wish to view. The Equipment and Connectivity tabs […]
This section of alerts provides insight into which users are subscribed to specific alerts. Use the search function, scroll through the table, or change the “Group Columns” parameter to view which alerts have subscribed users. If you select a user’s row, you can subscribe or unsubscribe them for that specific alert. If the user you’re […]
This section is for managing how Open Kitchen tracks operating hours for your locations. Certain alerts, reports, and other features can reference these schedules to improve performance. You can also create date restricted schedules for temporary changes (like holidays or renovations). To begin, click on the Add Schedule button indicated below. In the popup you […]
This section will go over adding, removing, and editing users on your account. Once selected, a table highlighting all of the users with access to your locations will be shown. You can use any of the table’s columns to narrow the search amongst already registered users. By default, only the Add User icon will be […]
Automated messages to emails, cell phones, and/or the mobile app are configured in this section under Admin functions. There is some complexity related to configuring and customizing alerts to best handle your use case, so please read each section carefully. Note: The Escalations section is not utilized for the Connected Equipment program at this time.
This section holds the information tied to your account as a whole. You can change the address of the account, update the logo that appears in the upper right of the screen on all pages, and enable webhooks from the Account Info tab. Updating the logo will require you to choose an appropriate file from […]
In Open Kitchen, sites can be added in hierarchies and groups for use in other sections. By default, hierarchies are referred to as “Regions” and “Sub-regions”, but you can add whatever terminology you prefer using the Rename Hierarchy Levels action on the right side of the screen. Selected rows will be highlighted blue. Your selection […]
https://www.loom.com/share/e2f463b3b8364e8e8acee16356de79a0?sid=d67a8948-aa8f-4f46-974a-6d318896f97a The video provides a step-by-step guide on setting up a user in the OpenKitchen and SiteSage platform. It begins with logging into the relevant customer account, accessing the admin and user section, and clicking on "add user." Different user levels are explained, including regular user, enterprise admin, admin, food safety user, culinary user, and […]
