All of the functions listed below are restricted to the Enterprise Admin or Admin User Types.
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This section holds the information tied to your account as a whole. You can change the address of the account, update the logo that appears in the upper right of the screen on all pages, and enable webhooks from the Account Info tab. Updating the logo will require you to choose an appropriate file from […]
https://www.loom.com/share/cb4314704dd6444d920872a49374cc61?sid=c1d20516-baa7-464c-a313-44e48f05e65c The video provides instructions on accessing and generating reports for beef sheets and heat and hold logs for Arby’s restaurants, both corporate and franchise, using the new open kitchen system. It explains how to navigate to the desired location, access the snapshot page, select the appropriate report widget, choose the date for the report, […]
This section will provide detail on which alerts are being sent out, which user received the alerts, when they received the alerts, and what the alert actually said. Navigate to the alert and user you wish to see using the search bars in the upper left. Depending on how you have the Group Columns feature […]
This Admin section may not be useful for most Connected Equipment / IoT Capable Equipment installations. It will start on the Manage Subscriptions tab by default. It provides access to a set of pre-defined reports for specific use cases. For example, if you’re monitoring food safety temperatures, you can have users to subscribe to daily, […]
This section of alerts is completely independent of all other alert functionality. Configurations, suspensions, subscriptions, and settings from other Alerts sections will not apply to any settings in the Individual Alerts section. The only overlap is that users will not appear as an option in this section unless they have a selection made in the […]
This section is similar to Manage Subscriptions in that it shows which users are subscribed to which types of alerts. The key distinction is that this section will show each individual instance of an alert that a user is subscribed to, not just which categories they’re subscribed to. Also, users cannot be subscribed or unsubscribed […]
This section of alerts provides insight into which users are subscribed to specific alerts. Use the search function, scroll through the table, or change the “Group Columns” parameter to view which alerts have subscribed users. If you select a user’s row, you can subscribe or unsubscribe them for that specific alert. If the user you’re […]
By default, this section will appear when you navigate to Admin – Alerts. This page is used to activate, deactivate, configure, and suspend general alerts that users on your account can subscribe to. Use the selection field in the upper left corner to choose which alert you wish to view. The Equipment and Connectivity tabs […]
This section is for managing how Open Kitchen tracks operating hours for your locations. Certain alerts, reports, and other features can reference these schedules to improve performance. You can also create date restricted schedules for temporary changes (like holidays or renovations). To begin, click on the Add Schedule button indicated below. In the popup you […]
Automated messages to emails, cell phones, and/or the mobile app are configured in this section under Admin functions. There is some complexity related to configuring and customizing alerts to best handle your use case, so please read each section carefully. Note: The Escalations section is not utilized for the Connected Equipment program at this time.
This section holds the information tied to your account as a whole. You can change the address of the account, update the logo that appears in the upper right of the screen on all pages, and enable webhooks from the Account Info tab. Updating the logo will require you to choose an appropriate file from […]
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