https://www.loom.com/share/b39b59c7ca70454db8ccecf5a9dcf792 The above video goes over the basic troubleshooting steps for a Secure Access Point (SAP). For written instructions, please see Secure Access Point (SAP) Troubleshooting
If no lights are lit, check the power cable and the breaker for the outlet. The power light will be solid green. Either the 2G or 5G light should be lit. It will be flashing or solid green. Only one of those lights will be in use. Confirm that the Ethernet cord is properly connected. […]
Open Kitchen Secure Access Point Network Configuration The Open Kitchen Secure Access Point (SAP) is configured for DHCP network connection by default. But if the SAP is running firmware > rev 1.0.0, it can be reconfigured for a static IP address: Power on the SAP. Once it has booted up (about 2 minutes), change the […]
Best Practices for ensuring connectivity to SiteSage/Open Kitchen Option 1 – Generally, it is best to whitelist our utilized URLs for specific ports for Ethernet connection (*.emonitor.us and *.sitesage.net). If your firewall does not have DNS capability, please see Option 2.For specific URLS, gateways use push.emonitor.us. SAPs use secure10.sitesage.net or secure192.sitesage.net. Option 2 – You may […]
