Configure Alerts

By default, this section will appear when you navigate to Admin – Alerts. This page is used to activate, deactivate, configure, and suspend general alerts that users on your account can subscribe to. Use the selection field in the upper left corner to choose which alert you wish to view. The Equipment and Connectivity tabs […]

Manage Subscriptions

This section of alerts provides insight into which users are subscribed to specific alerts. Use the search function, scroll through the table, or change the “Group Columns” parameter to view which alerts have subscribed users. If you select a user’s row, you can subscribe or unsubscribe them for that specific alert.   If the user you’re […]

Secure Access Point (SAP) Troubleshooting

If no lights are lit, check the power cable and the breaker for the outlet.  The power light will be solid green.  Either the 2G or 5G light should be lit. It will be flashing or solid green.  Only one of those lights will be in use. Confirm that the Ethernet cord is properly connected.  […]