Powerhouse Dynamics is committed to the success of our customers and offers a suite of services designed to help you attain your energy and asset management objectives.
Our in-house experts are ready to assist you in meeting your goals from day one and on an ongoing basis. This starts with an initial pilot program, continues with work to capture utility or other rebates that accelerate an already rapid payback, and follows with ongoing support and guidance to maximize the benefits of implementing an enterprise asset and energy management program.
You can leverage our Services to:
- Maximize savings available through SiteSage
- Minimize staff time spent on asset and energy management activities
- Enhance your diagnostics of equipment problems
- Learn best practices
Powerhouse Dynamics provides a turnkey onboarding experience which includes financial analysis, savings recommendations, full use of SiteSage features, and our Platinum managed service. Our rigorously structured Pilot program allows you to experience the full value of our software and services. We guide you through the four-month Pilot program including a kickoff, two check-ins and a final review meeting. During the kickoff we set goals and expectations. The check-in meetings provide training, review progress, discuss open equipment performance issues, solicit your feedback to adjust system settings, and present a savings update. At the final meeting, we review your goals and savings, site performance, and the recommendations provided. At the end of the Pilot, you will know if SiteSage is right for you, and we will have jointly developed your optimum configuration for a program rollout.
Included in the Pilot is our highest level of managed service, Platinum. The Pilot program is driven by a dedicated Customer Success Manager (CSM). The dedicated CSM will be your single point of contact and provide expert training, analysis, guidance and recommendations to ensure you are adopting energy management best practices and are meeting your goals for the program.
Once you have completed the pilot program and are ready for a full rollout, Powerhouse Dynamics can facilitate access to utility rebates. During this end-to-end service, our team will research, consult and apply for utility rebates to accelerate your payback.
Powerhouse Dynamics provides a turnkey service to manage enterprise rollouts across North America. Our growing team of certified deployment partners can install SiteSage quickly and efficiently anywhere in our service territory.
Powerhouse Dynamics offers three levels of optional managed services to supplement the SiteSage asset and energy management system. Each level of service is designed to save you time while you gain the maximum benefit from your engagement with Powerhouse Dynamics. Depending on your organizational capacity, our managed services can range from reactive support to an effectively outsourced energy manager. At each level you will be assigned one of our experienced Customer Success Managers (CSMs), who have years of experience helping customers achieve their energy goals as they progress toward best in class in energy management. In addition to your dedicated CSM, our full team is available 24/7 to assist you with a variety of energy and asset management issues applicable to your service level.
Standard Service begins after installation with a report cataloging thermostat and sensor pre-existing conditions and providing recommendations for comfort and energy optimization. If you are experiencing a hot or cold issue or have a question about your system, use your Powerhouse Dynamics dedicated support extension for real-time help diagnosing equipment performance issues, revising controlled equipment and thermostat schedules, and adjusting alerts.
Preferred Service includes all of the benefits of the Standard plan, plus a monthly report from your CSM identifying under-performing assets, which could impact future operations. Your CSM will also identify offline systems and proactively call to troubleshoot. In addition, our support team will receive and escalate equipment emergency alerts, in real time, allowing you to maintain comfort and safety at your facility.
Platinum Service makes us your outsourced asset and energy manager. In addition to the benefits of the Preferred plan, we will advise on HVAC/R equipment repairs, track repairs through completion, and provide quarterly training on energy best practices, including behavioral programs, centralizing your data, repair and maintenance, facility benchmarking, and more.